Operational design plays a foundational role in shaping employee wellbeing by influencing how easily and effectively individuals can carry out their work. It encompasses the structures, processes, workflows, and administrative mechanisms that underpin day-to-day operations.

Well-designed and streamlined systems enable employees to focus on meaningful tasks rather than expending effort on avoidable procedural hurdles.

In contrast, poor operational design, including excessive bureaucracy, unclear procedures, redundant approvals, and technological inefficiencies, can drain time and energy, heighten frustration, and undermine motivation.

Our final insight video of the series sees co-authors Dr Cherise Regier and Alexandra Kirienko discuss the importance of good operational design.

Work Wellbeing Playbook 2.0 is available as an open-access resource, free-of-charge, at worldwellbeingmovement.org/playbook.

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